Our clients

Clients for whom we are either working, or have worked, include:

• 3i Investments
• Age Concern Enterprises
• American Express
• Aareal Bank
• Association of Foreign Banks
• Barclays Bank
• B&Q
• Brands2life
• Bremer Landesbank
• British American Tobacco
• British Banking Asociation
• British Petroleum
• Cap Gemini Ernst & Young
• Chichester District Council
• Citibank
• Consumers' Association
• DTI, Innovation Group
• Ford Motor Company
• IBM UK
• Institute of Financial Services
• Ladbroke Racing
• Motorola
• Orange
• Oxfam International
• Pepsi-Cola International
• Smith & Williamson
• Sony Broadcast & Professional
• Specsavers Optical Group
• Standard & Poors
• Swissca Securities
• T-Mobile
• Thomson Financial
• The Royal Bank of Scotland
• Tribal DDB
• UBS
• Visa International
• Wella
• Whirlpool Italy
• Whitbread Property
• Zeneca Pharma
• Xerox International

What they say

Presentation and Media Training

"The training was terrific and every one of the people who attended thought that it was very valuable."
Robert Matthews, Citicorp, head of country Taiwan

"Thank you so much for an excellent day's training, not only did I learn a lot of new things but I enjoyed the experience immensely."
Leslie Matheson, Citicorp head of country Australia

"I had heard how good the training was and was very keen to go on it. It far exceeded my expectations and I really felt as if I got a lot out of it. I can see clearly where I was going wrong and how I can improve. Susan is a fabulous communicator. She made us feel very relaxed and comfortable and was extremely constructive with her feedback. She made me feel very confident about the positive bits and encouraged me to "go with your personality" rather than against it."
Danielle Braham, Ruder-Finn Public Relations, London

"I was very pleased to work with you again and gained a lot from the course. I am carrying out my exercises every day and hope that it makes a difference. I hope we have a chance to work together again and can confirm that Alan, Angela and I thoroughly enjoyed the day."  
Clem Brohier, head of finance, The Surrey Institute of Art and Design University College.

"Susan's advice is always realistic and practical, recognising both the needs of the individual and the event, and her experience means she always has a tip to bear in mind."
Mike Nutley, editor, New Media Age, London

"From our summary of evaluation, validation evidence 2005-2006: 100% of participants assessed that their knowledge of the subject improved, increasing by an average of 2 points on a 5 point scale. 93% of participants assessed that their skills had improved on this half-day course, with 96% of them having three or more actions to put into practice at work to improve their performance further. In addition to developments in skills, improvements in confidence and their abilities to objectively assess their own performance were frequently cited. 93% of participants wrote in praise of the training using words such as 'superb', 'challenging', 'inspirational', 'brilliant', 'excellent' and 'fantastic'. One senior manager with many years experience described it as 'the best training I have been on in my life'."
Jane Keeley, Training and Development Officer, Chichester District Council

"I thought the session was absolutely excellent. The coaching and insights from Susan were fantastic, she was an extremely good teacher and I'm looking forward to concluding the second half of the training. Key things that I learnt were about the non-verbal elements of presenting (posture, gestures) as well as voice-wise - pacing, toning and range.Nothing but praise and I will be sending some of my team on this (as well as recommending it to anyone who asks me)."
Jeremy, Orange

"I found this course was truly excellent. Even within the first hour, practical tips and tricks had been given that had immediate benefit and use and that had instantly made a difference. For anyone with a genuine desire to improve their presentation skills, this is the course for them. Susan Ford is a gem who should be treasured by Orange. In my opinion the value of this one day course to an individual employee of Orange, and therefore to Orange itself, is immense."
Hilary Maddalena, Orange

"I wanted to say 'thank you' for a most interesting session yesterday. I thoroughly enjoyed it and found the subject fascinating. I sincerely hope that I am able to refer many prospects your way in the not too distant future and have every confidence that you will indeed help each one of them achieve a level of 'excellence' in their own way."
Nicola Murray, Brands2life

"Thanks Susan, good to work with you. I feel better now it's the weekend! As luck would have it, I was sitting in front of a camera at Reuters TV on Thursday so the session we had was very relevant and timely."
Ian, 3i Investments

"I ended up doing Reuters TV (recorded) and Bloomberg TV and CNBC both live. Thanks for your help."
Ian, 3i Investments

"Thank you Susan. I thought it was a really helpful session, and most enjoyable for me. I will let you know how it goes tomorrow."
Jo, 3i Investments

"Thank you for your time yesterday and for these very helpful notes. I have already slimmed down my slides and am preparing the words to shape the presentation. I was surprised by how quickly the time flew by yesterday, sorry to have rushed off at the end. I may give you a call early next week to finalise my thoughts. Thanks you again and to Dominic too."
Rachel, 3i Investments

"Susan, thank you very much for an excellent days training."
Simon Peskett, Associate Director - Assurance & Business Services, Smith & Williamson Limited

"Susan, thank you for today - the course was most enjoyable and effective. I'll be making a conscious effort to put the skills into practice straight away."
Dahlia Dayani, VAT Manager, Corporate Tax Department, Smith & Williamson Limited

"Thank you so much for your wonderfully encouraging notes! I can honestly say that I have never had training that has been so beneficial, insightful or enjoyable, so thank you, sincerely for such an amazing day."
Anna Vickerstaff, Marketing Manager, Tribal DDB

Editorial

"On every occasion Lucia has written a management report for Xerox she has done so with considerable skill and knowledge of the subject. The reports are always highly informative, extremely well written and easy to read and very accessible to everyone. She is always open to suggestions at all stages of the project, including developing the content for the post-event seminar."
Amanda Abernethy, Director & General Manager, Xerox Global Services UK

"I was always impressed by Lucia's depth of knowledge on financial issues and outstanding editorial skills, which contributed significantly to the success of the Institute's magazines. She also undertook an important customer liaison role and built up a good rapport with clients. We, at the Institute of Financial Services, rated her ability very highly."
Eric Dobby, former publishing director of the Institute of Financial Services, London

"Lucia has written six White Papers for our innovation unit, assimilating and analysing the results of our Fast Focus sessions where delegates discussed a range of issues about innovation. The papers were always clear and to the point, competently written and thought provoking."
Garrick Jones, head of innovation unit. Cap Gemini Ernst & Young, London

 "My renewed thanks for the draft speech and all the research which went into it. It contributed greatly to the quality of the debate."

A senior executive at a global investment bank